Quality indicators applied in a nursing continuing education program of a high complexity university hospital from Brazil: II - satisfaction indicators
Although satisfaction is a key point in the evaluation of continuing education, few studies have conducted its assessment, particularly in relation to long-term programmes. The objective of this study was to evaluate the evolution of satisfaction indicators applied to a continuing education program in a university hospital of high complexity. For this, a satisfaction form was filled out after each of the 11 Cycles of Training, and the findings were related to the rates of attendance. It was observed that the nursing professionals gave a positive evaluation of the cycles when each course was evaluated individually, with a tendency to change over time. However, dissatisfaction was observed in relation to the organization criteria for the event, which tended to get worse over time. In addition, different nursing professional categories apparently presented different satisfaction levels, although this association cannot be proven. The results proved that the evaluation of satisfaction with the course or program over time can offer quality indicators for the better management of continuing education programs, and future works should take into account the profile of professionals involved with the program.
The copyright for articles published in this journal belong to the authors, with first publication rights granted to the journal. In virtue of their appearance in this journal of open access, the articles are free to use, with proper attribution, in educational and non- commercial applications.
Authors who publish in this journal agree to the following terms:
Authors retain the copyright and waiver the journal the right of first publication, with the work simultaneously licensed under the Creative Commons Attribution License (CC BY-NC-ND 4.0), allowing the sharing of work with authorship recognition and preventing its commercial use.
Authors are authorized to take additional contracts separately, for non-exclusive distribution of the version of the work published in this journal (publish in institutional repository or as a book chapter), with acknowledgment of authorship and initial publication in this journal.